Grayson RECC SMS Privacy Policy and Terms
Effective Date: August 18, 2026
Grayson Rural Electric Cooperative Corporation, doing business as Grayson RECC (“Grayson RECC,” “we,” “us,” or “our”), provides voluntary member text-message alerts under the Grayson RECC Member Alerts program. These SMS Privacy Policy and Terms govern information collected and used for that program and the text messages sent through it.
1. Scope and Acceptance
These terms apply when you provide your mobile telephone number and opt in to receive Grayson RECC Member Alerts. By opting in, you agree to receive recurring text messages from Grayson RECC at the mobile number you provide, subject to these terms. Consent to receive text messages is not a condition of receiving electric service or any other product or service from Grayson RECC.
2. Program Description
Grayson RECC Member Alerts are intended to provide members with service-related communications, which may include outage and restoration information, safety notices, billing or account notices, and other operational information concerning Grayson RECC service. The program is not intended for emergency reporting. For an emergency or immediate service concern, contact Grayson RECC by telephone.
3. Message Frequency and Charges
Message frequency varies based on your account, service conditions, and the type of alert for which you enroll. Message and data rates may apply. Check your mobile-service plan for details about charges that may apply to text messages or data use.
4. Enrollment, HELP, and STOP
You may enroll through a method made available by Grayson RECC. You must provide a mobile number that you are authorized to use.
To stop receiving text messages, reply STOP to any Grayson RECC text message. After you reply STOP, you will receive one confirmation message and will no longer receive program messages unless you opt in again.
For help, reply HELP to any Grayson RECC text message or contact Grayson RECC at (606) 474-5136 or (800) 562-3532.
You may also contact Grayson RECC at:
Grayson RECC
109 Bagby Park Street
Grayson, Kentucky 41143
5. Information We Collect for the SMS Program
To administer Grayson RECC Member Alerts, we may collect and maintain:
- Your mobile telephone number.
- Your name, account number, service address, or other account information when reasonably necessary to associate alerts with your account or service.
- Your enrollment, consent, message-delivery, HELP, STOP, and other program-interaction records.
- Information you provide when you contact us for support regarding the SMS program.
6. How We Use SMS Information
We use SMS-program information to:
- Enroll and manage participants in Grayson RECC Member Alerts.
- Deliver requested or service-related text-message communications.
- Confirm, document, and honor opt-in and opt-out requests.
- Respond to member questions and support requests.
- Maintain program security, prevent misuse, troubleshoot delivery issues, and comply with legal obligations.
7. How We Share SMS Information
Grayson RECC may share information with service providers that help us operate the SMS program, including our messaging platform, billing vendor, and technology providers, but only as reasonably necessary for them to perform services for Grayson RECC or as otherwise permitted or required by law.
No mobile information will be shared with third parties or affiliates for their marketing or promotional purposes. Mobile-information sharing excludes text-messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may also disclose information when required by law, to protect the rights, safety, or property of Grayson RECC, our members, or others, or in connection with a corporate transaction or other lawful purpose.
8. Security and Retention
Grayson RECC uses reasonable administrative, technical, and physical safeguards designed to protect SMS-program information. No method of transmission or storage is completely secure. We retain SMS-program information only for as long as reasonably necessary to operate the program, maintain required records, resolve disputes, enforce these terms, and meet legal or regulatory obligations.
9. Changes to These Terms
Grayson RECC may update these SMS Privacy Policy and Terms from time to time. The current version will be posted on Grayson RECC’s website with a revised effective date. Your continued participation in the SMS program after an update becomes effective constitutes acceptance of the updated terms to the extent permitted by law.
10. Carrier Disclaimer
Carriers are not liable for any delayed or undelivered messages. Delivery of messages is subject to the effective transmission by your wireless carrier and factors outside Grayson RECC’s control.
11. Questions and Contact Information
For questions about Grayson RECC Member Alerts, these terms, or Grayson RECC’s privacy practices, contact:
Grayson RECC
109 Bagby Park Street
Grayson, Kentucky 41143
Telephone: (606) 474-5136 or (800) 562-3532
12. Relationship to Other Privacy Notices
This document applies specifically to Grayson RECC Member Alerts. Grayson RECC may maintain separate privacy notices for its website, mobile application, member portal, or other services. Where another privacy notice applies to a separate service, that notice governs the information collected through that service.