Grayson Rural Electric
109 Bagby Park
Grayson, Ky 41143-1292

Reporting An Outage

What should I do if my power is off?

First, check your home’s breaker panel and any outdoor disconnects to make sure the outage is not due to a tripped breaker in your breaker panel.

Next, call or check to see if several of your neighbors’ power is off.  This will help you determine if the problem exists inside your home or is a result of a power outage on our lines.

Who do I call to report my outage?

If you determine the problem is outside your home, call 800-562-3532 to report the problem.  Our 24-hour dispatch service will take your call and dispatch service personnel to your home.  Our dispatch service is available 24 hours a day, 7 days a week, 365 days a year.

What steps do I take to sign up to text my outage information?

Members must call us to give your cell phone numbers or you may add the number to your member profile through the customer portal.  The number will need to be entered on every account that you want to sign up for this service.  You will be able to enter keywords to name each individual account. Texting will be available to your account the day after you update your information.

Once you are signed up text the word “outage” to 55050.  When you sign up you can enter keywords to name the accounts.  If you are experiencing only an outage on your garage, you can text “outage garage”.  If you are experiencing an outage on all of the accounts, you can text “outage all” or just “outage”.

What number do I text my outage to?

Text the word "outage" to 55050.

PLEASE NOTE:  Security or Street Light outages are only taken during regular business hours.  If you have a security or street light that is out, please call our office, Monday through Friday, 7:30 a.m. to 4:30 p.m. to report the outage.

Do I need to call more than once?

Please call any time you have a power outage.  We are here to serve you and want to restore power as quickly, efficiently and safely as possible. There is no need to repeat your call but if your outage is lasting longer than normal, we will happily receive your call and give you any update on the outage that we may have.  Please be assured that our crews and service personnel are doing everything possible to restore your power as soon as possible.